‘Stronger Together’: Northern Ontario Service Deliverers unveils strategic plan to guide health and human services in our communities

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‘Stronger Together’: Northern social services leaders unveil plan to improve support for our communities

The Northern Ontario Service Deliverers Association (NOSDA) 2025–2030 Strategic Plan, supported by the DTSSAB will help strengthen services, improve advocacy, and build healthier, more connected communities across Northern Ontario

Timiskaming, ON –The District of Timiskaming Social Services Administration Board (DTSSAB) is proud to support the launch of a new five-year plan to improve health and human services across Northern Ontario.

The strategy, developed by the Northern Ontario Service Deliverers Association (NOSDA), was approved at its most recent Annual General Meeting (AGM) in Sault Ste. Marie from June 3-5, 2025.

The Stronger Together: Leading Change for Health and Human Services in Northern Ontario Strategic Plan provides a bold, unified vision to guide NOSDA’s work over the next five years, championing coordinated, innovative, and sustainable social, health, and human services delivery across Northern Ontario, so that we can better serve people in our communities.

It lays out six key priorities to address regional demographic, geographic, and economic challenges through coordinated advocacy, innovation, and partnerships. These include:

  1. Championing health and human services

  2. Addressing regional service delivery challenges

  3. Building strategic partnerships

  4. Raising NOSDA’s visibility and influence

  5. Strengthening governance and member capacity

  6. Informing Northern policy development

NOSDA’s mission is to champion effective and coordinated health and human services that drive long-term economic and social well-being across the North. With this plan, the organization will focus on cross-regional learning, Indigenous partnerships, and data-driven solutions to amplify Northern priorities in provincial and federal discussions.

“On behalf of NOSDA members, I am honored to share our Strategic Plan, Stronger Together: Leading Change for Health and Human Services in Northern Ontario. It outlines our key priorities for the next five years, which will guide the Association’s work and our collective efforts to enhance human and health services across Northern Ontario,” said NOSDA Chair, Michelle Boileau.

“Since our creation 18 years ago, NOSDA has demonstrated a proud history of fostering collaboration among Northern municipalities and service system managers, and in advocating in a unified voice to improve service, program delivery, and funding across our communities. Delivering essential services in Northern Ontario - such as housing, child care, employment programs, and paramedic services - comes with unique challenges. From securing adequate and sustainable funding for paramedic services to advocating for greater investment in supportive housing, we have consistently worked to ensure that Northern voices are heard at all levels of government. We continue to push for innovative, sustainable solutions to support our members in their service delivery, so they can improve the lives of the people they serve.”

“This Strategic Plan reflects the insights of our members, partners, and government. I want to thank everyone who contributed their time, expertise, and perspective to this process. As we move forward, I am confident that, together, we can build resilient communities where every individual has access to the support and services they need to thrive,” Boileau said.

“DTSSAB is proud to stand alongside our NOSDA partners in supporting the launch of this forward-looking Strategic Plan. 'Stronger Together' reflects a shared commitment to improving the quality of life in Northern Ontario through coordinated, community-focused service delivery. As a region, we face unique challenges—vast geography, limited resources, and diverse local needs—but through this plan, we reaffirm our resolve to collaborate, innovate, and advocate with a united Northern voice. This strategy charts a clear path for how we can better support people in our communities today, and build stronger, more resilient systems for tomorrow.” Derek Mundle, DTSSAB Board Chair.

NOSDA was formed to strengthen collaboration among Northern communities, providing a unified political voice on policies and program delivery from a Northern perspective. The plan positions the association as a platform for joint advocacy, research, and pilot projects, while also calling for stronger collaboration with government and sector partners to co-create sustainable policy solutions.

View the full NOSDA Strategic Plan here.

About DTSSAB: 
District of Timiskaming Social Services Administration Board (DTSSAB), one of 11 service providers in northern Ontario, is comprised of nine locally elected representatives who serve 23 municipalities and Territories Without Municipal Organization. DTSSAB is responsible for the provision and delivery of Children’s Services, Housing Services, Ontario Works, and Paramedic Services. 

Learn more about DTSSAB here:
https://www.dtssab.com/

DTSSAB Contact:
Michelle Sowinski, Communications and Executive Coordinator
sowinskim@dtssab.com          

About NOSDA: 
The Northern Ontario Service Deliverers Association was formed to develop a co-operative and collaborative approach with municipalities and municipal organizations, to facilitate the consolidated municipal delivery of services in Northern Ontario. NOSDA is intended to create a political forum for reviewing and developing both policies and program delivery issues from a Northern perspective. 

Learn more about NOSDA here:
https://www.nosda.net/

NOSDA Contact: 
Fern Dominelli, Executive Director 
fern.dominelli@nosda.net | 705-665-2944 

DTSSAB EMS Officially Rebranding as DTSSAB Paramedic Services

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Name change reflects evolving role of paramedics in Ontario’s modern healthcare system

The District of Timiskaming Social Services Administration Board (DTSSAB) is pleased to announce that, effective May 31, 2025, its Emergency Medical Services division will be officially renamed DTSSAB Paramedic Services. The change marks a significant step forward in aligning with the evolving standards of paramedicine across Ontario and recognizing the expanded roles paramedics now play in community health, while continuing the delivery of exceptional quality 911 service.

This announcement comes during National Paramedic Services Week, which runs from May 18 to 25, and celebrates the theme “WeCare. For Everyone.” The rebranding not only honours the essential and diverse work of paramedics but also reaffirms DTSSAB’s commitment to community-based and preventative care.

“For nearly two decades, DTSSAB EMS has served our communities with unwavering dedication,” said DTSSAB Board Chair, Derek Mundle, “As the nature of paramedic work continues to grow beyond emergency response, this new name—DTSSAB Paramedic Services—better reflects the full scope of the care our paramedics provide every day.”

Since its inception in 2005, DTSSAB EMS—often referred to locally as Timiskaming EMS-SMU—has provided both Primary Care and Community Paramedicine services 24/7/365. Today, paramedics are not only responding to emergencies but are also delivering care to vulnerable populations in non-emergency settings, helping reduce hospital visits and improving overall community health outcomes.

“As Ontario moves forward with healthcare transformation and greater integration through Ontario Health Teams, the role of paramedics continues to expand,” said DTSSAB Chief Administrative Officer, Mark Stewart, “This rebranding ensures our services are clearly aligned with that future while maintaining the exceptional emergency response the community relies on.”

Importantly, the name change will not impact core services, and it comes with no additional cost. All branding updates will be implemented as part of routine equipment replacement and procurement already accounted for in the operational budget.

“Our paramedics have always gone above and beyond, whether it’s responding to a 911 call or supporting someone in their home with preventative care,” said Chief of Paramedic Services, Sarah Salvis, “This new name honours the professionalism, versatility, and compassion that define modern paramedicine. We care—for everyone.”

For more information, please contact:
communications@dtssab.com

Quotes:

“For nearly two decades, DTSSAB EMS has served our communities with unwavering dedication,. As the nature of paramedic work continues to grow beyond emergency response, this new name—DTSSAB Paramedic Services—better reflects the full scope of the care our paramedics provide every day.” DTSSAB Board Chair – Derek Mundle

“As Ontario moves forward with healthcare transformation and greater integration through Ontario Health Teams, the role of paramedics continues to expand, This rebranding ensures our services are clearly aligned with that future while maintaining the exceptional emergency response the community relies on.” DTSSAB Chief Administrative Officer – Mark Stewart

“Our paramedics have always gone above and beyond, whether it’s responding to a 911 call or supporting someone in their home with preventative care. This new name honours the professionalism, versatility, and compassion that define modern paramedicine. We care—for everyone.” Paramedic Service Chief – Sarah Salvis

Quick Facts:

-       DTSSAB Paramedic Services team is comprised of 68 paramedics and covers 13,247 square kms.
-       Paramedic Services has been underneath the umbrella of DTSSAB for 25 years.
-       Key 2024 data highlights:
o   7,316 dispatch calls attended—an 11.3% increase from 2023
o   3,901 in-home visits through Community Paramedicine
o   415 Walk-In Wellness Clinics held

DTSSAB Passes 2025 Budget

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On January 22, 2025, the District of Timiskaming Social Services Administration Board (DTSSAB) approved its 2025 budget, totaling $47.1 million, including a municipal share of $7.58 million. This represents a 5.42% increase in municipal apportionment compared to 2024. To help mitigate this increase, the Board approved a $350,000 withdrawal from the working fund reserve, down from $463,000 in 2024.

In 2024, the DTSSAB returned $800,000 to municipalities from the working fund reserve. This decision was made as part of a planned approach to align the reserve with provincial regulations and established guidelines while providing financial support to municipalities. Together with the $350,000 withdrawal in 2025, the total municipal support from the working fund reserve over the two years is $1.61 million. These decisions reflect the Board's proactive fiscal oversight in balancing the DTSSAB's service delivery with the needs of our municipal partners.

Like many organizations and municipalities across the district, the DTSSAB is responding to financial pressures in 2025. Key factors contributing to the increased municipal share include:

  • Provincial funding changes: New provincial funding models in Children’s Services and Ontario Works have shifted more administrative costs to municipalities.

  • Rising costs: Inflation, increasing costs for goods and services and major capital investments like ambulance replacements continue to pressure budgets.

DTSSAB Board Chair, Derek Mundle states, “The approval of the 2025 budget reflects the Board’s commitment to responsible fiscal stewardship while ensuring the delivery of essential services such as Housing Services, Ontario Works, Children’s Services, Emergency Medical Services, and Community Paramedicine. Despite significant financial pressures, including rising costs and provincial funding changes, we have taken a balanced approach to support our municipal partners while maintaining the quality and accessibility of the services our residents depend on. By strategically utilizing our working fund reserve, we continue to uphold our mandate and provide stability during challenging times. The Board appreciates the DTSSAB team's commitment to its mission of delivering programs and services through effective use of available resources in the best interest of the individuals they support.”

About DTSSAB

The District of Timiskaming Social Services Administration Board (DTSSAB) is a service system manager established under the District Social Services Administration Boards Act. The DTSSAB is responsible for delivering key social services on behalf of the province and oversees the administration and coordination of essential programs, including Housing Services, Ontario Works, Children’s Services, Emergency Medical Services, and Community Paramedicine.

Media Contact:

communications@dtssab.com   

Canada Post Service Disruption Update

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The ongoing Canada Post mail disruption may affect how some of our clients and tenants receive notices or payments.  The District of Timiskaming Social Services Administration Board (DTSSAB) is implementing special procedures to ensure continuity of service until further notice.

We are here to support you with alternate options to avoid any delays.

Important Updates for Our Clients and Tenants

For Housing Tenants

We encourage all tenants to sign up for Pre-Authorized Debit (PAD) to make paying your seamless and secure. PAD lets you pay your rent directly and automatically through your bank account. Rent will be paid on time without using mail services.

Avoid Delays… Sign up for PAD today!

For Third-Party Payees

For Ontario Works Clients:

Access important updates and payments details quickly and securely with MyBenefits

MyBenefits allows you to view your statements and notices online and avoid any delays caused by the postal disruption.

 Sign up for MyBenefits now.

Want to Stay Informed About the Postal Disruption?

While DTSSAB has alternate measures in place, we understand you may wish to stay updated on the status of the Canada Post service disruption.

You can find the latest news and updates here:

Thank you for your patience and understanding as we work together to address these challenges.

Community Survey – Housing and Homelessness

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In collaboration with consultant OrgCode Consulting Inc., DTSSAB is releasing a survey to continue the data collection efforts that took place on July 29th and 30th in Kirkland Lake and New Liskeard. DTSSAB extends sincere thanks to the 50-65 individuals who generously donated their time to participate in the community engagement sessions held throughout the district during the week of July 29th. Your involvement reflects a strong commitment to the community and to the development of strategies that support housing in our area. The success and sustainability of a Housing and Homelessness Plan tailored to the district's unique needs rely on this community input, as well as the valuable insights we've received from our partners.

This initiative plays a vital role in DTSSAB's Housing and Homelessness Plan, as required by the Ontario Ministry of Municipal Affairs and Housing. The plan must be regularly reviewed and updated to align with current needs and conditions.

As the Service Manager for Community Housing and Homelessness, DTSSAB is dedicated to building a sustainable, integrated, and affordable housing system. This effort includes collaboration with local municipalities, various levels of government, private developers, non-profit housing providers, community agencies, local businesses, and residents. Key partners in this initiative include the Canadian Mental Health Association (CMHA), Salvation Army, Hope Haven, Zack’s Crib, and Pavilion.

As we continue the community engagement phase, please find the link below to complete a survey prepared by OrgCode Consulting Inc. Every perspective is valuable, even if you have already participated in the engagement sessions. Your input is crucial to creating an effective, sustainable plan. The survey will close September 10th, 2024.

https://www.surveymonkey.com/r/DTSSABHousing

For any questions or issues accessing the survey, please reach out to communications@dtssab.com.

Community Outreach Underway to Assess the District’s Housing and Homelessness Needs

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The District of Timiskaming Social Services Administration Board (DTSSAB), in partnership with key community partners, is updating its Housing and Homelessness plan to assess the district’s community housing and homelessness needs. With the support of OrgCode Consulting Inc., a leading firm in homelessness and housing solutions, this vital research will gather key insights and data to shape the future of its Community Housing and Homelessness programs in Timiskaming.

This initiative is a crucial component of DTSSAB's Housing and Homelessness Plan, as required by the Ontario Ministry of Municipal Affairs and Housing. The plan must be reviewed and updated regularly to reflect current needs and conditions.

 As the Service Manager for Community Housing and Homelessness, DTSSAB is committed to creating a sustainable, integrated, affordable housing system. This initiative involves collaboration with local municipalities, levels of government, private developers, non-profit housing providers, community agencies, local businesses, and residents. Key partners include the Canadian Mental Health Association (CMHA), Salvation Army, Hope Haven, Zack’s Crib, and Pavilion.

The project will be conducted in three phases:

1.    Deepening the Understanding of the Current State;
2.   Consultations on the Desired Future State;
3.   Development of Updated Housing and Homeless Plan;

Community Consultations: To ensure the plan reflects the community's voice and values, consultations will be held:

North Timiskaming: Tuesday, July 30th at 6:00 PM at the Salvation Army. (6 Sylvanite Street, Kirkland Lake)

South Timiskaming: Wednesday, July 31st at 1:30 PM at the Salvation Army. (206 Whitewood Avenue W, New Liskeard)

 

If a member of the community wishes to attend, please contact communications@dtssab.com. Virtual attendance will also be available.